Returns & Exchanges

At The Vault Luxury Resale, we stand behind the authenticity of our curated collection; however, due to the exclusive nature of high-end consignment, all sales are final unless an item is proven to be misrepresented.

Return Process

• 1.
  Contact Support

  Email our concierge within 48 hours of delivery if you believe your luxury item was inaccurately described or shows undisclosed damage.

• 2.
  Verification Review

  Our authentication team will review your claim and provide a Return Merchandise Authorization (RMA) number if the request meets our criteria.

• 3.
  Secure Packaging

  Carefully repackage your item with all original designer packaging, authenticity cards, and 'The Vault' security tags still attached.

• 4.
  Insured Shipping

  Ship your return using a trackable, insured method to ensure your high-value investment is protected during transit to our boutique.