Frequently Asked Questions
Everything you need to know about shopping authentic pre-owned luxury at The Vault.
How do you guarantee the authenticity of your items?
Every item at The Vault undergoes a rigorous multi-point inspection by our in-house experts and third-party authentication services. We offer a 100% lifetime authenticity guarantee or your money back.
What kind of condition can I expect from the products?
We specialize in 'Pristine', 'Excellent', and 'Very Good' condition items. Each product page includes detailed descriptions and high-resolution photography highlighting any minor signs of wear.
What is your return policy for luxury goods?
To ensure the integrity of our inventory, we offer returns within 7 days of delivery. The security tag must remain attached and the item must be in the exact condition it was received.
How long does shipping take and is it insured?
Orders are processed within 1-2 business days. All shipments are sent via expedited courier with full insurance and require a signature upon delivery to ensure your luxury purchase arrives safely.
Do you offer payment plans or financing?
Yes, we partner with Affirm and Klarna to provide flexible buy-now-pay-later options, allowing you to split your purchase into manageable monthly installments.
Can I sell my designer bags and accessories to The Vault?
Absolutely. We offer competitive buy-out prices and consignment rates for brands like Hermes, Chanel, and Louis Vuitton. Please visit our 'Sell With Us' page to submit your items for a quote.